Elevate customer satisfaction at Riverside Natural Foods as a Customer Operations Specialist. This role focuses on managing the order-to-cash process and enhancing customer experience through proactive communication.
As a key member of the team, the Customer Operations Specialist ensures a seamless operational flow for assigned clients. You will manage customer orders, address delivery concerns, and investigate service-related issues while collaborating with multiple departments. Strong problem-solving skills and a commitment to customer service are essential in this agile environment.
Key Responsibilities:
• Manage customer orders from receipt to invoicing
• Serve as main contact for order inquiries and issues




• Monitor inventory and coordinate with supply teams
• Collaborate with logistics for shipment and delivery
• Resolve EDI exceptions and customer claims
Requirements:
• 2-5 years in customer service or operations
• Experience in CPG or manufacturing preferred
• Strong understanding of order management processes
• Proficient with SAP, ERP, and Excel
• Excellent analytical and communication skills
Bring your problem-solving skills and operational expertise to enhance customer relationships at Riverside Natural Foods.
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📌 Customer Operations Specialist at Riverside (Toronto)
🏢 Riverside Natural Foods
📍 Toronto