FNHA Overview

The First Nations Health Authority is a diverse and transformational health organization of professional, cutting-edge, and dedicated team members and leaders. It is the first of its kind in Canada, working as a health‑and‑wellness partner with BC First Nations to support self‑determination and decision‑making to improve health outcomes. FNHA is committed to respecting diversity within our workforce. Preference will be given to individuals who identify as First Nations from a Nation located on Vancouver Island or the surrounding areas. All interested First Nations, Inuit or Métis individuals are encouraged to apply. FNHA has a mandate to increase First Nations representation in the workforce. Applicant skills, perspectives and lived experience may be matched for this role, or other opportunities within the FNHA. FNHA is proud to have been named one of BC’s Top Employers for 2026.

Job Title

Medical Office Assistant – Vancouver Island Primary Care Centre

Compensation & Contract

Salary: $60,820 – $76,024 – $83,627 per year (pay range explained below). Contract: term ending 3/31/2027 with the possibility of extension; position will be offered as a permanent role with the Vancouver Island Region Primary Care Center. Hours: Standard 37.5 hours per week. Location: Tseycum (Hub‑North Saanich), with travel to Tsartlip, Tsawout, Pauquachin First Nations.

About The Role

The Medical Office Assistant provides administrative support to the day‑to‑day operations of the Centre, coordinates staff and resources through the Electronic Medical Record (EMR) according to program workflows, and functions as a member of a collaborative and comprehensive health care team ensuring the provision of safe, ethical and culturally appropriate care to clients and their families.

Education & Experience





- Medical Office Assistant Certificate Program from an accredited Community College would be an asset.
- 3 to 5 years of experience in a medical practice with advanced knowledge in encounter coding, data and administrative processes, human resource management principles and practices, and current scheduling practices, or an equivalent combination of education and experience.
- Experience in EMR is required.

Knowledge & Abilities

- Demonstrates ability to utilize and understand medical terminology, especially substance use and mental health terminology.
- Demonstrated knowledge of MSP Billing Practices and Fee Codes, medical issues and terminology, applicable regulations through the relevant healthcare provider colleges.
- Experience working with a First Nations Health Service Organization or experience working with First Nations people and communities is an asset.
- Current valid BC driver's license.
- High level of comfort working with technological applications including EMRs, Zoom, Microsoft Suite.
- De‑escalation and supportive communication.
- Must have proven ability to maintain professional conduct and confidentiality in the care of patients.

Employee Benefits

- Municipal Pension plan with an employer contribution of 9.31%.
- 3 weeks’ vacation (increases to 4 weeks with service), plus 5 personal days, 1 volunteer day, and 14 public holidays including National Indigenous People’s Day, National Day of Truth and Reconciliation, Easter Monday and Boxing Day.
- Access to group health benefits and a Health Care Spending Account through Canada Life on day 1 of employment.
- Leading cultural safety training (San’yas Indigenous Cultural Safety Training) and a yearly wellness plan as part of performance partnership.

How to Apply

If this sounds like the opportunity for you, please click on the “Apply for Job” button. Closing date: July 14, 2026 (at 23:59). Interviews will be held in July.

Contact

For questions, contact FNHA Recruitment at

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📌 Medical Office Assistant, Vancouver Island Tseycum Primary Care (Ladysmith)
🏢 First Nations Health Authority
📍 Ladysmith