Summary

The Parts Technician is the primary customer-facing role in the Parts Department, serving as the first point of contact for walk-in and phone customers seeking parts and accessories for a wide range of agricultural equipment. This position is responsible for inventory accuracy, order processing, and retail sales, and plays a key supporting role to service and field operations across the dealership. The successful candidate brings strong product knowledge, a customer-first mindset, and the organizational skills to thrive in a fast-paced, multi-line parts setting.

Key Responsibilities

Customer Service & Sales

- Provide friendly, respectful service to internal and external customers while maintaining a professional and positive attitude.
- Ensure customers receive accurate parts, supplies, and accessories in a timely manner.
- Promote additional parts, seasonal items, or accessories when appropriate.
- Participate in phone, email, and marketing campaigns to support parts sales growth.
- Achieve individual and department sales targets and metrics.

Inventory & Warehouse

- Maintain accurate inventory records, including stock levels, part numbers, bin locations, and pricing.
- Receive, inspect, label, and organize incoming shipments following safe material-handling practices.
- Monitor stock levels and recommend reorder quantities to prevent shortages or delays.
- Support annual and cyclical physical inventory counts and promptly report discrepancies.
- Keep the parts warehouse and retail display area clean, organized, and free of hazards.

Order Processing & Administration

- Pick, pack,



and ship parts orders using proper lifting and handling techniques to prevent injury.
- Record all sales and transactions using IntelliDealer and other company systems according to department guidelines.
- Track backorders, communicate ETA updates, and provide alternative sourcing options when available.
- Prepare accurate documentation for incoming and outgoing shipments, including labeling, storage, and safe transport requirements.

Product Knowledge & Technical Support

- Stay current on product lines, manufacturer bulletins, WHMIS information, and parts catalog updates.
- Attend required training sessions, vendor presentations, toolbox talks, and department meetings.
- Maintain familiarity with agricultural equipment models, attachments, hydraulics, and OEM cross-reference systems.

Qualifications

- Experience in heavy equipment, automotive, agricultural, industrial parts, or a related field.
- Familiarity with parts catalogs, OEM reference systems, and cross-referencing tools.
- Computer proficiency for data entry, order processing, and inventory tracking; IntelliDealer experience is an asset.
- Strong communication and interpersonal skills with the ability to build rapport and deliver exceptional customer service.
- High attention to detail and accuracy when identifying, handling, and recording parts.
- Organized and efficient, with proven ability to multitask in a fast-paced environment.
- Sales-oriented mindset, including suggestive selling and the ability to promote additional products and accessories.
- Basic warehousing knowledge, including shipping, receiving, picking, packing, and record keeping.
- Willingness to work overtime during peak seasons and adjust to changing priorities.

📌 Parts Technician (Vegreville)
🏢 Prairie
📍 Vegreville