Elevate customer relationships as a Mid-Market Customer Success Manager. Drive adoption and retention with strategic guidance on a cutting-edge AI-driven content creation platform.
In this remote role, you will manage a portfolio of SMB customers, acting as their trusted advisor. Your focus will be on facilitating success at scale while ensuring long-term growth and retention. Through business reviews and high-impact conversations, you'll identify renewal opportunities and collaborate cross-functionally to influence product development and share best practices.
Key Responsibilities:
• Manage a diverse portfolio of SMB accounts
• Drive customer adoption of platform features
• Conduct regular business reviews and performance assessments
• Collaborate with Product and Marketing teams
• Identify opportunities for account renewals and expansions
Requirements:
• Minimum 2 years in customer success or support in SaaS
• Experience with managing multiple high-velocity accounts
• Commitment to remote work in a startup atmosphere
• Robust English communication skills, verbal and written
• Proficient in analytical problem-solving and prioritization
Shape the future of content creation by helping customers harness the power of innovative technology effectively.
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