DescriptionLooking for an prospect to move fast and make a big impact? Amazon Prime members are at the heart of Amazon's tremendous growth, and at the core of its success are the Prime teams that are inventing every day to convert customers to lifelong Prime members, help them discover new benefits, and increase their engagement with Amazon. The Prime Customer Experience Optimization team owns and drives continuous optimization for the Prime member experience on Amazon.Com and on the Amazon mobile app.We are a cross‐functional team that drives optimization by developing tools and capabilities for optimizing the Prime Customer Experience. We are looking for a Senior Product Manager to own and drive projects that introduce paradigm‐shifting innovation in measuring and improving customer experiences. You will build pioneering products to glean insights and evangelize them while making our customer experience more awesome. The primary responsibility for this role will be to build new and transparent mechanisms to measure the impact of our optimization efforts for each element of customer experience for all stakeholders (Prime, users and customers), translate measurements into insights, and create processes to self‐generate insights from experimentation.You will need to understand and explain complex technical issues, discern impact, and communicate these to both technical and non‐technical partner teams to drive resolution. To be successful in this role, you will need an inclination to look under the hood of any system, knowledge of data analytics, an obsessive focus on customer feedback and pain points, high attention to detail, and a passion to build.



You will collaborate with cross‐functional partners including scientists, engineers, marketing, product managers, and more, using business requirement documents, user stories, technical reviews, as well as quantitative and qualitative data to align stakeholders from both our team and other teams toward solutions that materially affect how we do business. You will insist on the highest standards for your users and think big, while driving prioritization for what can and should be offered on Day 1. Finally, you will also establish success metrics for the product performance and maintain tracking mechanisms for those metrics.Key job responsibilitiesYou will need to understand and explain complex technical issues, discern impact, and communicate these to both technical and non‐technical partner teams to drive resolution. To be successful in this role, you will need an inclination to look under the hood of any system, knowledge of data analytics, an obsessive focus on customer feedback, and high attention to detail. You will collaborate with cross‐functional partners including scientists, engineers, marketing, product managers, and more, using business requirement documents, user stories, technical reviews, as well as quantitative and qualitative data to align stakeholders from both our team and other teams toward solutions that materially affect our business.



You will insist on the highest standards for your users and think big, while driving prioritization for what can and should be offered on Day 1. Finally, you will also establish success metrics for the product performance and maintain tracking mechanisms for those metrics.Basic QualificationsBachelor's degreeExperience owning/driving roadmap strategy and definitionExperience with feature delivery and tradeoffs of a productExperience contributing to engineering discussions around technology decisions and strategy related to a productExperience managing technical products or online servicesExperience representing and advocating for a variety of critical customers and stakeholders during executive‐level prioritization and planningPreferred QualificationsExperience in using analytical tools, such as Tableau, QlikView, QuickSightExperience in building and driving adoption of new toolsAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.Jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.CAN, BC, Vancouver – 128,100.00 – 214,000.00 CAD annuallyAmazon Development Centre Canada ULC#J-18808-Ljbffr

📌 Senior Product Manager- Tech, Amazon Prime - C$128,100 - C$214,000 A Year (Vancouver)
🏢 Amazon Development Centre Canada ULC
📍 Vancouver