Company Overview

Seaport Intermodal is the Leading Asset-Based Intermodal Service Provider in Canada. We pride ourselves on delivering exceptional trans-border drayage services to and from US ports and railheads in Canada.

We’re not just leading the industry, we’re shaping its future. And, as we continue to grow, we’re expanding our exceptional team. We invite you to join us on this journey of growth and to unlock your career potential with us. You bring your growth mindset, customer centricity, and drive for operational excellence, and we’ll provide a dynamic work environment where you can grow your skills and help redefine success in the intermodal trucking space.

Role Overview

The Operations Manager – Local will be responsible for leading the day-to-day dispatch and driver performance of Seaport’s local drayage operations, ensuring trucks are utilized efficiently and service commitments are consistently met. More specifically, this role drives continuous improvement of dispatch processes and systems, manages the performance and experience of an in-house fleet of drivers and owner operators, and partners closely with customer service to deliver seamless, cost-effective execution across multiple locations.

Compensation

$85,000 – $110,000 per year, commensurate with experience.

Key Accountabilities

- Lead daily dispatch operations to fully optimize truck utilization, productivity, and on-time performance.
- Partner closely with the customer service team to plan service effectively and resolve driver and customer issues quickly.
- Manage the performance, experience, and retention of in-house drivers and owner operators, ensuring work is distributed fairly and equitably.
- Own the driver performance program – track, organize, and continually improve driver metrics to maximize output and the driver experience.
- Oversee the effective utilization of equipment such as chassis, gensets, and trucks, and manage subhauler (third-party)



relationships and performance.
- Manage costs related to driver activities and equipment usage, minimizing variable expenses while fully capturing applicable revenue.
- Ensure team compliance with all relevant transportation regulations, including safety standards, weight restrictions, and driver hours of service.
- Lead driver onboarding and orientation, dispute resolution, and rate negotiations in new lanes to ensure fair, mutually beneficial agreements.
- Apply a lean approach to evaluate and continuously improve dispatch processes, leveraging the TMS and other technology to drive automation and efficiency.

About You

- Problem solver: you anticipate issues before they arise and act to prevent or mitigate them.
- Growth mindset: you make continuous efforts to learn and grow, believing ability is built through persistent effort.
- Process-oriented: you focus on understanding problems and building long-term, sustainable solutions.
- Inspiring leader: you influence those around you positively and motivate others toward success and personal growth.
- Effective communicator: you exchange information with clarity and empathy, and listen actively, tailoring your message to your audience.
- Solution-focused and customer-centric: you place customer needs first and move toward the outcome you want.
- Technology-inclined: you look to leverage tools to their fullest and explore new software and technology where it adds value.

Qualifications

- 5+ years of logistics and dispatch management experience.
- Post-secondary degree,



preferably in transportation and logistics.
- Proven strengths in planning, analytical thinking, problem solving, and dispute resolution.
- Intermediate MS Office skills and comfort working in a transportation management system (TMS) and other dispatch software.
- English language proficiency.
- In-office a minimum of three days per week.
- Travel to Montreal one week per month to connect with the Local fleet and customers, as necessary.

What’s In It for You?

At Seaport, we believe in recognizing and rewarding the hard work and dedication of our team. By joining us, you’ll not only play a key role in shaping our operations, but you’ll also enjoy a work environment that fosters growth, innovation, and collaboration.

Here’s what you can expect:

- Market-competitive salary: we offer a salary package that reflects your experience and contributions.
- Growth Opportunities: we’re invested in your career development, offering professional and career development opportunities and training programs applicable to your role.
- Work-Life Balance: we understand the importance of balance and provide flexible working arrangements and time off policies.
- Comprehensive Benefits: Health and Dental Benefits, RRSP Matching program, Wellness reimbursement program, Employee Perks, Employee & Family Assistance Plan, and more!
- Inclusive Culture: you’ll be part of a diverse and inclusive workplace where every voice matters.

Seaport is an equal-opportunity employer that recognizes the value and importance of a diverse workforce. Seaport is committed to providing assistance during all phases of the employee lifecycle, from recruiting through to the end of the employment relationship. If you require accommodation because of injury, illness, or disability during any portion of Seaport’s recruiting process, please let us know and we will do everything we can to accommodate you.

📌 Operations Manager - Local (Mississauga)
🏢 Seaport Group
📍 Mississauga