Senior Oracle SCM Support Consultant

Company: Buchanan Technologies

Position Type: Full-time

Experience Level: Senior-level

About the Role

Buchanan Technologies is seeking an experienced Senior Oracle Support Consultant to join our Oracle Applications support team. This role will support a growing workload across our Oracle practice and will be focused on delivering high-quality third-party Oracle support for multiple clients.

The ideal candidate will have deep Oracle Applications experience, in SUPPLY CHAIN, with Oracle DEMANTRA as a MUST. Strong troubleshooting skills, and a proven background working in a multi-client, third-party support environment are key skills. This is a senior-level role requiring both hands-on technical expertise and the ability to work directly with internal teams and clients to resolve complex issues.

Key Responsibilities

- Provide senior-level support for Oracle Applications in a third-party support environment focused on Supply Chain projects.
- Support multiple client environments, balancing priorities and service expectations across accounts.
- Troubleshoot, analyze, and resolve complex Oracle application and technical issues.
- Support Oracle Demantra, Oracle Configurator, and related integrations.
- Assist with Demantra and VCP integration boundary issues, including triage, root-cause analysis, and resolution.
- Perform Oracle performance tuning and identify opportunities to improve system stability and efficiency.
- Collaborate with functional, technical, and architecture teams to support ongoing client needs.
- Document issues, resolutions, and recommended improvements.
- Provide guidance to other team members and contribute to knowledge sharing across the Oracle practice.




- Support workload transition and coverage needs as the team expands.

Required Qualifications

- 5+ years of experience in a multi-client, third-party Oracle support practice.
- Strong experience supporting Oracle Applications in a production support environment.
- Hands-on experience with Oracle Demantra.
- Experience with Oracle Configurator.
- Understanding of Demantra and VCP integration points and boundary issues.
- Strong troubleshooting and root-cause analysis skills.
- Experience with Oracle performance tuning and technical issue resolution.
- Ability to work across multiple client environments and prioritize urgent support needs.
- Strong communication skills with the ability to collaborate with technical teams, business stakeholders, and client contacts.

Preferred Qualifications

- Senior Oracle Architect, Senior Oracle Consultant, or Lead Oracle Support experience.
- Experience supporting Oracle E-Business Suite environments.
- Familiarity with supply chain planning, demand planning, or advanced planning environments.
- Experience working in managed services, consulting, or third-party application support organizations.
- Ability to mentor junior team members and provide technical leadership.

Ideal Candidate Profile

The ideal candidate is a senior Oracle professional who is comfortable operating in a fast-paced support environment, can quickly assess complex issues, and has the experience to support multiple clients with minimal ramp-up time. This person should be proactive, collaborative, technically solid, and able to help stabilize and expand Oracle support coverage for the team.

Primary Skills

Oracle Supply Chain Applications, Oracle Support, Third-Party Support, Oracle Demantra, Oracle Configurator, VCP, Performance Tuning, Production Support, Multi-Cli

📌 Senior Oracle SCM Support Consultant - markham
🏢 Buchanan Technologies
📍 Markham