Become a key player in shaping tenant satisfaction as a Resident Experience Manager at Hazelview Property Services. Oversee crucial operations and foster a service-oriented culture for residents.
In this role, you will guide a team across both Administrative and Resident Services functions. As a player-coach, establishing service protocols, monitoring operations, and addressing tenant concerns will be your primary focus. Your foundational leadership will be vital during the lease-up period as you aim to deliver an exceptional resident experience.
Key Responsibilities:
• Supervise coordination of resident services and administration
• Set priorities and scheduling for front desk operations
• Conduct performance evaluations and provide coaching




• Lead training initiatives during lease-up to establish standards
• Manage online reputation and address resident issues
Requirements:
• 4-5 years in property management or customer experience
• 2 years of leading a team required
• Knowledge of Ontario's Residential Tenancies Act necessary
• Proficient in Yardi or comparable software
• Solid interpersonal skills and communication proficiency
Utilize your managerial expertise to enhance the resident experience at Hazelview Property Services.
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📌 Resident Experience Manager Role at Hazelview (Toronto)
🏢 Hazelview Properties Services
📍 Toronto