Step into a rewarding position as a Customer Service Lead with Watson Gloves located in Burnaby, BC. Focus on delivering exceptional interactions while leading the team to new heights.
As a Lead on the customer service team, your responsibilities will encompass relationship-building with clients and supporting team members under the CSR Manager’s guidance. You will actively engage in order management and assist in improving overall team performance, ensuring that all client needs are met efficiently.
Key Responsibilities:
• Actively develop customer relationships and product knowledge
• Manage order processing and assist with returns
• Support team operations and improve workflow
• Track shipments and follow up on backorders
• Enhance client experiences across communication platforms
Requirements:
• At least a high school diploma
• 4+ years in a customer service role
• Robust Microsoft Office skills, especially Excel
• Effective interpersonal and communication skills
• Ability to spot sales opportunities with clients
Excel in customer service leadership and enjoy a supportive, fun atmosphere at Watson Gloves.
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📌 Watson Gloves Customer Service Lead Role (Burnaby)
🏢 Rise People
📍 Burnaby