Location Sherwood Park, Alberta, Canada Job Title Manager Customer Experience Trainee Responsibilities Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence and personal development objectives. Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed. Collaborate with One TD partners to help all customers in a way that suits their needs best. Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required. Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues. Administer complex daily branch administrative duties. Maintain customer facing areas of the branch as per premises, marketing and regulatory guidelines. Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed. Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly.



Qualifications Undergraduate degree and/or over 3 years of relevant work experience. Sound knowledge of processes management, business and operational functions including banking solutions and concepts. Proficiency in software tools including MS Office and internet application. Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way. A go-getter with strong organizational, planning and time management skills. A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment. Benefits & Compensation Base salary ranging from $59,500 to $84,000 CAD. TD offers a comprehensive global compensation program including variable pay, health and wellness benefits, retirement savings and other perks. Mobility: This role includes a mobility clause requiring the candidate to be mobile within the assigned district and may involve relocation to another TD location within the region. TD is an equal opportunity employer. All qualified applicants, including members of protected classes, are encouraged to apply. Accessibility is significant to us; please let us know of any accommodations needed. #J-18808-Ljbffr

📌 Dir. I, Expérience Client En Formation - C$59,500 - C$84,000 A Year (Sherwood Park)
🏢 TD
📍 Sherwood Park