About Enterprise Customer Programs

Enterprise Customer Programs (ECP) is Euna Solutions' delivery organization for enterprise-scale clients primarily state governments and state agencies managing large, complex grant programs.

The Chance

Implementation Manager / Senior Implementation Manager is responsible for guiding clients through the full implementation and onboarding lifecycle for Euna Grants. The role requires deep grants knowledge, a strong technical foundation, and a genuine curiosity for how AI and emerging tools can improve work for clients and the team.

Key Responsibilities

Discovery & Requirements

- Lead client discovery sessions to understand current-state business processes, grant program structure, stakeholder roles, and system requirements.
- Facilitate working sessions with agency staff, program managers, and technical contacts to surface configuration requirements and identify gaps.
- Produce and maintain discovery documentation, requirements matrices, and process maps that serve as the foundation for configuration and training.
- Translate discovery findings into a clear, agreed-upon implementation scope and configuration plan.

Implementation & Configuration

- Deliver implementations in full alignment with Euna's Implementation Methodology, adapting approach to client complexity and maturity.
- Configure client instances of Euna Grants based on documented business requirements; develop and maintain comprehensive configuration documentation.
- Demonstrate deep knowledge of the grant lifecycle—from pre-award through close-out—and articulate the specific role Euna Grants plays at each stage.
- Understand Euna Grants functionality at depth and translate that knowledge into clear value for each client.
- Conduct UAT, document issues, create support tickets, and monitor resolution to closure.

Training & Client Enablement

- Lead client trainings across a range of audiences—from end users to agency leadership—in virtual and written formats.
- Support requests for client training, troubleshooting, and project-related work as needed.

Risk Management & Cross-Functional Collaboration





- Proactively identify and elevate project risks to Project Management.
- Ensure client feedback requests contain sufficient detail for successful execution before routing for action.
- Identify and document system functionality gaps; partner with Product and Development on enhancement opportunities.
- Participate in cross-functional activities including requirements gathering and business process modeling.

Team & Internal Contribution

- Play a meaningful role in onboarding new hires and contributing to team knowledge-sharing. Senior IM: lead this function.
- Actively adopt and embed AI tools into your daily work—whether drafting documentation, accelerating configuration analysis, preparing for client meetings, or identifying workflow improvements.
- Perform other job-related duties as assigned.

Minimum Qualifications

- BA/BS degree or equivalent work experience.
- 4+ years of Customer Success, implementation, or account management experience (Implementation Manager); 8+ years (Senior Implementation Manager).
- Working knowledge of grants management—including grant types, funding compliance requirements, and reporting obligations. Public sector experience is strongly preferred.
- Demonstrated technical acumen: comfort configuring software, understanding data relationships, and navigating system architecture concepts. Experience with SaaS platforms required.
- Enthusiasm for AI tools and a track record of embedding technology into daily workflows to improve output quality or efficiency.
- Extensive experience training or teaching clients in a virtual environment.
- Strong communication skills across written, verbal, and visual formats, adaptable to audiences from end users to agency executives.




- Ability to manage multiple complex projects and competing deadlines simultaneously.
- Strong analytical and documentation skills, particularly in requirements gathering and configuration work.
>Ability to work independently while remaining a reliable, collaborative member of a broader team.
- Comfortable in a fast-paced, evolving environment; adaptable and professionally resilient.
- Strong attention to detail; organized and consistent in follow-through.

Preferred Qualifications

- Direct experience working in or with state, county, or municipal government in a grants capacity.
- Familiarity with federal grant programs (CDBG, ARPA, HUD, EPA, or similar).
- Experience with grants management systems (GMS), financial management platforms, or public sector ERP systems.
- Exposure to AI productivity tools (e.g., Copilot, Claude, ChatGPT) with demonstrated application in a professional context.
- Knowledge of data migration concepts or experience supporting SaaS implementation projects with integration components.

Location & Travel

Hybrid with 3 days per week in our Oakville, ON office. Occasional travel to client sites may be required.

What Level Are You

- Implementation Manager – solid implementation or customer success foundation and grants exposure. Eager to grow technical depth and take on complex clients. Early in building an AI practice but committed to the work.
- Senior Implementation Manager – extensive implementation experience, deep grants knowledge, and a history of leading complex, multi-stakeholder engagements. Independent across a portfolio, ownership within the team, and AI embedding into work.

Compensation Range

$70,000 - $110,000

Benefits

- Health and dental benefits
- Wellness days
- Community engagement opportunities
- Flexible work schedule
- Culture committee and team events

Equal Opportunity

We are an equal‑opportunity employer. We welcome applicants of all backgrounds and provide reasonable accommodations for applicants with disabilities. For assistance, contact

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📌 Implementation Manager - ECP, Grants (Oakville)
🏢 Euna Solutions
📍 Oakville