Our client is searching for a Conduct & Discipline Lead to join their growing team. Reporting directly to the Director, this role is ideal for someone who enjoys investigation, problem-solving, leadership, and regulatory work. The candidate will play a key role in overseeing the complaints process, preparing reports and recommendations, supporting tribunal proceedings, and helping build a high-performing team during an exciting period of transformation.

Your Success Will Be Defined By Your Ability To

- Oversee the organization's complaints process from intake through disposition, ensuring files progress efficiently and in accordance with regulatory requirements
- Review complaints, supporting documentation, and responses to identify key issues and determine whether matters warrant further investigation
- Analyze and synthesize large volumes of information into clear, objective, and well-supported reports for decision-makers
- Act as a primary resource for complainants and stakeholders by explaining processes, answering inquiries, and de-escalating challenging situations
- Coach, mentor, and develop members of the Conduct & Discipline team while contributing to departmental growth and succession planning




- Identify opportunities for process improvements and help shape the future direction of the Conduct & Discipline function
- Manage competing priorities in a fast-paced setting while maintaining a high standard of professionalism, confidentiality, and procedural fairness

Your strengths include

- Accounting designation such as CPA is required due to the financial nature of the cases
- Previous leadership or supervisory experience
- Experience in compliance environments, investigations, forensics, risk management, or qualified conduct matters
- Exceptional critical thinking, analytical, and problem-solving abilities
- Strong report-writing and documentation skills with the ability to communicate complex issues clearly
- Ability to review and assess large volumes of documentation while identifying key facts and risks
- Excellent conflict resolution, stakeholder management, and emotional intelligence skills
- Proven ability to remain objective and professional when dealing with sensitive or highly emotional situations
- Comfortable working in a changing environment and helping build processes and teams from the ground up
- Strong interpersonal and communication skills with the ability to influence and collaborate effectively

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📌 Conduct & Discipline Lead (Hybrid) (Edmonton)
🏢 RECRUITMENT PARTNERS
📍 Edmonton