Job Title

Field Support Engineer – L1

Location

Brampton, ON – Onsite

Job Description

This role provides overall hardware/software support to employees and incoming new hires, including weekly reporting, inventory management, and administrative tasks. The successful candidate delivers optimum customer service in a dynamic setting and travels up to 150 miles between offices.

Responsibilities

- Image and install software on Windows and Apple laptops/desktops, including IMAC, and provide remote support.
- Troubleshoot post‑deployment issues on Windows and Macintosh platforms.
- Printer break‑fix and installation.
- Disposal, redeployment, and asset reclaim.
- Data backup and recovery coordination.
- Hardware refresh and warranty repair.
- Spare parts management.
- Audio and video support, including health checks.
- Inventory and asset management – depot operations.
- Coordinate with external vendors for dispatch support.
- Identify and resolve hardware and software conflicts.
- Open and close service requests, and manage classification, assignment, tracking, and completion of incidents.
- Asset tagging and entry of incoming equipment into the asset management system.
- Collaborate with cross‑functional teams to onboard new hires.
- Ensure hardware is properly assigned and updated into the management system.




- Provide weekly reports on physical inventory counts and record outflows of hardware equipment.
- Schedule repairs for damaged/malfunctioning hardware with external suppliers.
- Ensure resolutions are consistent with company standards and policies.

Requirements / Qualifications

- Prefer 3–5 years of IT experience, including technical training.
- Knowledge of Windows and Macintosh platforms (including portables) and Microsoft Office suite.
- Experience with imaging Windows 10 OS.
- Basic network concepts (TCP/IP, Windows Networking, Ethernet).
- Experience in PC‑based word processing, presentation, and e‑mail software.
- Experience with PC‑based spreadsheet software (formulas, calculations, and functions).
- Willingness to work extended hours or a modified schedule.
- Outstanding customer service and interpersonal skills.
- Excellent organizational skills and ability to prioritize many competing requests.
- Experience working in or supporting a call center or help desk environment.
- MCP and/or A+ certifications.
- Aptitude for learning.
- Excellent oral and written communication skills.
- Ability to work in teams and in a team environment.
- Lift up to 50 pounds.
- Own car for transportation (mileage reimbursed by policy).

Additional Information

Own car required for transportation; lift up to 50 pounds. MCP or A+ certifications preferred.

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📌 Field Support Engineer (Brampton)
🏢 Raas Infotek
📍 Brampton