Client Service Manager || Managed Service Provider (MSP) Services| Client Services & Delivery

Work location: Halifax, NS (Permanent remote work accepted from anywhere in Canada; however, we’d prefer EST and CST based resources)

Job Description

Qualifications

- 3+ years of experience in marketing operations, lifecycle marketing, or digital campaign execution.
- 2+ years of hands‑on experience configuring journeys/campaigns in Adobe Journey Optimizer, Adobe Experience Platform and using Adobe Experience Manager.
- Robust understanding of customer journey logic, event triggers, decision orchestration, and personalization.
- Experience working with Adobe Real‑Time CDP, XDM schemas, or event tagging.




- Effective communicator with the ability to collaborate across technical and business teams.
- Comfortable working in agile pod‑based, or cross‑functional environments.
- Experience working in front application using Vue.js/Next.js.

Preferred Qualifications

- Adobe certifications in AEP or AJO.
- Experience in highly regulated industries such as healthcare or financial services.
- Exposure to JSON, event payloads, or API‑driven personalization.
- Experience with responsive email design and accessibility standards.
- Understanding of Next Best Action personalization logic frameworks.

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