Senior SAP S/4HANA EAM Functional Consultant with strong expertise in Plant Maintenance (PM) and Warranty Management to provide Application Management Support (AMS) for enterprise maintenance and asset management solutions

We are seeking an experienced SAP S/4HANA EAM Functional Consultant with strong expertise in Plant Maintenance (PM) and Warranty Management to provide Application Management Support (AMS) for enterprise maintenance and asset management solutions. The successful candidate will support production environments, resolve functional issues, perform root cause analysis, and ensure the stability and continuous improvement of SAP EAM business processes.

Work Mode - Onsite

Duration - 1 year

- Provide day-to-day application management and production support for SAP HANA SCM Plant Maintenance and Warranty Management processes.
- Monitor, troubleshoot, and resolve incidents, defects, and service requests within agreed service levels.
- Perform issue analysis, root cause identification, and recommend permanent fixes.
- Support batch jobs, interfaces, data validations, and system health checks related to PM and warranty processes.
- Coordinate with cross-functional teams for issue resolution across integrated SAP modules and external systems.
- Support configuration, testing, and deployment of minor enhancements and defect fixes in SAP PM and Warranty Management.
- Analyze business requirements and translate them into supportable functional or technical solutions.
- Maintain application stability and ensure system changes do not negatively impact ongoing operations.
- Assist in transport management, release validation, and post-deployment support.
- Support plant maintenance business processes including equipment and functional location management, maintenance notifications and work orders, preventive and corrective maintenance, task lists, maintenance plans, breakdown maintenance, and service history.
- Support warranty-related processes including warranty master data, claims processing, entitlement validation, and warranty tracking and reporting.
- Work with business users to resolve process issues and improve operational effectiveness.
- Participate in ticket triage, prioritization, backlog management, and support reviews.
- Document incidents, resolutions, known errors, and support procedures.
- Contribute to knowledge base development and continuous improvement of support operations.
- Ensure compliance with change management, incident management, and problem management processes.
- Support audit, controls, and operational reporting requirements as needed.
- Partner with business stakeholders, SAP functional teams, BASIS, developers, integration teams, and testing teams.
- Escalate critical issues with clear impact assessment and recovery planning.
- Support user communication during incidents, outages, and planned changes.
- Provide guidance to junior support team members when required.

Must Haves

- 8+ years of experience in application management support / AMS for SAP HANA SCM environments.
- Strong functional expertise in SAP Plant Maintenance (PM).




- Experience supporting Warranty Management processes and related business scenarios.
- Experience with incident management, problem management, service request handling, and root cause analysis.
- Understanding of SAP HANA environment and production support considerations.
- Experience with SAP configuration analysis, defect troubleshooting, testing support, and deployment support.
- Knowledge of integration points between SAP PM and related modules such as MM, CS, SD, and FI/CO.
- Strong business process analysis, documentation, communication, and stakeholder coordination skills.

Nice to Have

- Experience in SAP S/4HANA environments.
- Exposure to Warranty Claim Management and end-to-end warranty lifecycle processes.
- Knowledge of SAP workflow, interfaces, IDocs, and integration troubleshooting.
- Familiarity with SAP Fiori applications related to maintenance and service processes.
- Experience with service management tools such as ServiceNow, Jira, or similar platforms.
- Understanding of ITIL-based support processes.
- Experience supporting global or multi-site manufacturing or service operations.
- Exposure to reporting and analytics tools supporting maintenance and warranty operations.
- ABAP debugging experience or ability to work effectively with technical development teams.
- Experience in continuous improvement, support transition, or hypercare activities.

Overview

We are seeking an experienced SAP S/4HANA EAM Functional Consultant with strong expertise in Plant Maintenance (PM) and Warranty Management to provide Application Management Support (AMS) for enterprise maintenance and asset management solutions. The successful candidate will support production environments, resolve functional issues, perform root cause analysis, and ensure the stability and continuous improvement of SAP EAM business processes.

Location - Calgary

Work Mode - Onsite

Duration - 1 year

- Provide day-to-day application management and production support for SAP HANA SCM Plant Maintenance and Warranty Management processes.
- Monitor, troubleshoot, and resolve incidents, defects, and service requests within agreed service levels.
- Perform issue analysis, root cause identification, and recommend permanent fixes.
- Support batch jobs, interfaces, data validations, and system health checks related to PM and warranty processes.
- Coordinate with cross-functional teams for issue resolution across integrated SAP modules and external systems.
- Support configuration, testing, and deployment of minor enhancements and defect fixes in SAP PM and Warranty Management.
- Analyze business requirements and translate them into supportable functional or technical solutions.




- Maintain application stability and ensure system changes do not negatively impact ongoing operations.
- Assist in transport management, release validation, and post-deployment support.
- Support plant maintenance business processes including equipment and functional location management, maintenance notifications and work orders, preventive and corrective maintenance, task lists, maintenance plans, breakdown maintenance, and service history.
- Support warranty-related processes including warranty master data, claims processing, entitlement validation, and warranty tracking and reporting.
- Work with business users to resolve process issues and improve operational effectiveness.
- Participate in ticket triage, prioritization, backlog management, and support reviews.
- Document incidents, resolutions, known errors, and support procedures.
- Contribute to knowledge base development and continuous improvement of support operations.
- Ensure compliance with change management, incident management, and problem management processes.
- Support audit, controls, and operational reporting requirements as needed.
- Partner with business stakeholders, SAP functional teams, BASIS, developers, integration teams, and testing teams.
- Escalate critical issues with clear impact assessment and recovery planning.
- Support user communication during incidents, outages, and planned changes.
- Provide guidance to junior support team members when required.

Must Haves

- 8+ years of experience in application management support / AMS for SAP HANA SCM environments.
- Strong functional expertise in SAP Plant Maintenance (PM).
- Experience supporting Warranty Management processes and related business scenarios.
- Experience with incident management, problem management, service request handling, and root cause analysis.
- Understanding of SAP HANA environment and production support considerations.
- Experience with SAP configuration analysis, defect troubleshooting, testing support, and deployment support.
- Knowledge of integration points between SAP PM and related modules such as MM, CS, SD, and FI/CO.
- Solid business process analysis, documentation, communication, and stakeholder coordination skills.

Nice to Have

- Experience in SAP S/4HANA environments.
- Exposure to Warranty Claim Management and end-to-end warranty lifecycle processes.
- Knowledge of SAP workflow, interfaces, IDocs, and integration troubleshooting.
- Familiarity with SAP Fiori applications related to maintenance and service processes.
- Experience with service management tools such as ServiceNow, Jira, or similar platforms.
- Understanding of ITIL-based support processes.
- Experience supporting global or multi-site manufacturing or service operations.
- Exposure to reporting and analytics tools supporting maintenance and warranty operations.
- ABAP debugging experience or ability to work effectively with technical development teams.
- Experience in continuous improvement, support transition, or hypercare activities.

Disclaimer:
AI may be used in evaluating candidates.
This posting is for an existing vacancy.

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📌 Senior SAP S/4HANA EAM Functional Consultant with strong expertise in Plant Maintenance (PM) and Warranty Management to provide Application Management Support (AMS) for enterprise maintenance and asset management solutions
🏢 S.i. Systems
📍 Calgary