Purpose of the Position

The individual in this role supports day-to-day operations, training activities, and digital capability

development across CRX, the Library, and INNOVA, with a particular focus on the Explore@CRX program.

The role helps ensure a high-quality experience for participants by coordinating activities, supporting Digital Navigators, facilitating the effective use of spaces and technologies, and contributing to the successful delivery of programs and services.

This position combines operational coordination, program support, training, and hands-on support

within an environment focused on innovation, discovery, and digital skills development.

Key Responsibilities

• Coordinate day-to-day activities related to the Explore@CRX program

• Schedule Digital Navigators and track ongoing activities

• Design, organize, and deliver sessions and demonstrations related to technologies, spaces, and

services supported by CRX, the Library, and INNOVA

• Help users access and use CRX, Library, and INNOVA spaces, technologies, and services

• Create and maintain simple guides, checklists, and reference materials

• Gather feedback and document recurring needs, questions, and issues to support service

improvements

• Perform other related duties as required

Essential Qualifications

• Relevant education or demonstrated experience in digital learning, educational technology, user

support, program coordination, or a related field

• Strong working knowledge of digital technologies and technology-enabled learning environments

• Ability to confidently explain and demonstrate technologies to diverse audiences





• Strong organizational skills and ability to manage assigned tasks

• Strong problem-solving abilities and service orientation

• Ability to work independently while collaborating effectively with multiple stakeholders

• Bilingualism (French and English) is required

Assets

• Experience working in a university, library, innovation lab, makerspace, or technology-rich

environment

• Experience coordinating activities, projects, or initiatives

• Experience delivering training, facilitation, or user support

• Experience supporting students, peers, or casual staff

• Experience creating or adapting training materials and learning resources

• Familiarity with technologies such as virtual reality, artificial intelligence tools, immersive

technologies, or digital media tools

• Experience providing technical support, managing equipment, or coordinating technologyenabled spaces

• Experience organizing events, workshops, or community engagement activities

• Robust interest in innovation, emerging technologies, and digital skills development

Position Details

• Contract position

• Working hours: Up to 15 hours per week

• Hourly rate: $23/hour

• Contract dates: August 24, 2026 –December 18, 2026; January 6, 2027 – April 30, 2027

• Flexible schedule, including some evening availability based on activities

• Location: Library, INNOVA, and CRX

• Possibility of contract extension or additional hours

How to Apply:

Please send your application to Arézki Djabella, Senior HR Operations Officer, Library, at , specifying the name of the position for which you are applying.

The posting for this position will remain open until filled.

📌 Digital Learning Support & Operations Assistant - ottawa
🏢 University of Ottawa
📍 Ottawa