Elevate business operations with TD as a ServiceNow Business Process Consultant. This hybrid role bridges technical development and business needs, ensuring the platform drives real solutions.
The Business Process Consultant (BPC) supports the ServiceNow team by translating business requirements into actionable insights. You will hold workshops to redesign workflows that leverage ServiceNow capabilities, advocate for out-of-the-box best practices, and oversee business acceptance testing. Your expertise in data quality and process governance will drive value realization across the organization.
Key Responsibilities:
• Lead workshops to design effective workflows
• Convert business needs into detailed functional specifications
• Advocate for OOTB features to minimize customization




• Conduct BAT to ensure business needs are met
• Define and track success metrics for stakeholders
Requirements:
• 5+ years as Business Analyst or Process Consultant
• 3+ years ServiceNow experience, including IT Asset Management
• Robust understanding of Agile/Scrum methodologies
• Effective communication and workshop facilitation skills
• Certified System Administrator and BPA certification preferred
Maximize the potential of the ServiceNow platform to enhance business processes and outcomes.
#J-18808-Ljbffr

📌 ServiceNow Business Process Consultant at TD (Toronto)
🏢 TD
📍 Toronto