Company Overview

Hour Passion is a concept store by Swatch Group, specializing in the sale of jewelry and watches of different brands. Swatch Group unites, among other companies, the following watch brands under its Prestige division: Breguet, Blancpain, Glashütte Original and Jaquet Droz.

Job Description

As a Store Manager, you'll take full responsibility for the business’s overall management. Your key role includes ensuring strict adherence to company policies and procedures, driving sales by motivating staff, and providing exceptional customer service to foster sales growth. Starting base pay of $70,000 plus a monthly performance bonus.

Benefits

- Health benefits, including dental and vision coverage
- RRSP contributions with company match
- Company discount
- Life insurance
- Paid vacations
- Paid sick days

Responsibilities

- Customer Service & Sales Generation: Lead by example in delivering excellent customer service, set sales targets, coach the team to meet these targets, and ensure product knowledge is up to par
- Operations: Manage daily operations, schedule staff efficiently, control payroll, adhere to inventory control processes, and ensure all reporting is accurate and timely
- Personnel Management: Oversee recruitment, training, and disciplinary processes to ensure a high-performing team, promote a positive work environment, and manage performance evaluations and development plans
- Visual Merchandising: Execute merchandise launches in line with company standards and maintain store presentation
- Compliance: Maintain safety standards, act as a policy and procedure role model

Working Conditions





Work is performed with moderate physical effort and significant walking and standing required for the majority of each shift. While this position has a low risk of injury, it requires lifting, pushing, pulling and holding of boxes and store fixtures, up to 35 lbs and above with appropriate support, as well as significant focus when completing paperwork, cash management or using the POS.

Employment Status

Full-time: 40 hours per week on average. Must maintain open availability to meet the needs of the business and may be required to work more than 40 hours per week, including certain holidays and blackout dates.

Profile

- Availability to work opening and closing shifts; flexible hours including weekends and holidays
- Robust communication skills (verbal & written), including strong relationship building skills
- Must be a self-starter who works well independently and in team environments
- Ability to communicate in a clear concise and understandable manner
- Effective leadership skills to mentor and motivate retail team
- Results oriented with a high level of energy and enthusiasm

Professional Requirements

- At least 5 years retail leadership experience, preferably in fashion and/or accessories
- Intermediate computer skills with working knowledge of MS Office
- At least 7 years of customer service & retail experience
- Experience working with POS systems

Job Location

Templeton Station Road , V7B 0B7 Richmond BC VB B, Canada (British Columbia)

Company Address

The Swatch Group (Canada) Ltd. 555, Richmond Street West Suite 1105 Canada Toronto M5V 3B1, Ontario Canada

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📌 Store Manager (McArthurGlen Designer Outlet) (Richmond)
🏢 Hour Passion
📍 Richmond