About This Role

The Stakeholder Engagement Compliance Coordinator (SECC) performs quality assessments of Healthcare Provider (HCP) interactions for our client, an international pharmaceutical company with its Canadian headquarters in Montreal. This client‑facing role partners with various business units, especially the Compliance team, to ensure risk‑mitigating solutions. The SECC uses in‑depth knowledge of compliance and regulatory environments to proactively identify and escalated changes related to HCP engagement processes, and commits to continuous improvement of current processes.

Key Responsibilities

- Plan, conduct, and execute quality assessments of HCP interactions in compliance with client SOPs and Innovative Medicines Canada standards.
- Receive, coordinate, and track HCP engagement requests submitted by client business partners.
- Evaluate each interaction against global compliance, legal, and finance policies and Canadian healthcare engagement standards, covering advisory boards, speaker programs, steering committees, sponsorships, and other engagements.
- Issue recommendations for remediation to cross‑functional partners, providing business‑enabling solutions and corrective actions.
- Ensure timely approval of engagement requests.
- Create and manage contract execution on behalf of the client.
- Reconcile engagement documentation before payment of services provided.
- Release payments after confirming compliance of engagement interactions.
- Enable open communication among team members to ensure SLAs are met and process deficiencies are handled transparently.
- Provide consultation and creative preventive solutions for upcoming HCP interactions, acting as a subject‑matter expert.
- Lead, document, and escalade process deficiencies with internal stakeholders.
- Implement continuous process improvement to enhance business efficiency and adapt to global process changes with agility.




- Recommend implementation of compliance policies and procedures with a solutions‑oriented focus.
- Track trend deviations, inform business decisions, and report on the effectiveness of the HCP engagement review process.
- Report unplanned deviation trends to the client's compliance team and develop strategies to correct deficiencies.

Required Skills And Experience

- Minimum 3 years of business experience, preferably in compliance, quality systems, or healthcare compliance.
- Undergraduate degree preferred (Science, Ethics & Compliance, or Healthcare).
- Understanding and/or experience in regulated environments (pharmaceuticals, healthcare).
- Excellent written and verbal communication skills.
- Excellent presentation and interpersonal skills, combined with project‑management experience in a complex and changing environment.
- Demonstrated ability to work independently, solve problems, and meet key requirements.
- Ability to communicate and influence across functions.
- Ability to adhere to deadlines and follow processes.

Preferred Skills And Experience

- Experience with common business systems and applications (e.g., SAP, Veeva CRM, Microsoft Suite).
- Bi‑lingual English and French is an asset.

Additional Information

Work directly with IQVIA departments, teams, support functions, and stakeholders located across Canada and worldwide. Functional knowledge of English is necessary for this position.

Salary

Potential base pay range: $51,300.00 – $85,500.00 (annualized). Actual base pay offered may vary based on qualifications, location, and schedule.

Equal Opportunity Employer Statement

IQVIA is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, marital status, or any other status protected by applicable law.

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📌 Coordonnateur de la conformité (à durée déterminée) / Compliance Coordinator (Fixed-Term)
🏢 IQVIA
📍 Kirkland