Industry Services Consultant, Healthcare

Position Profile: The Industry (HealthCare, Life Sciences) Solutions Consultant (ISS) supports the design and execution of the account strategy working closely with leadership of the line of business and other key delivery team members. Strong ability to navigate in a highly matrixed environment is required; must maintain a 360° view of all stakeholders and contributors within assigned accounts. The ISS will be accountable for driving profitable revenue growth with Ricoh’s targeted industry solutions portfolio within the industry assignment. This role is a catalyst for driving the segmented portfolio and as the portfolio evolves, will further specialize to drive growth of our services and solutions. As a key team member, the ISS is responsible for gaining an understanding of the customer’s business and technology requirements, documenting those requirements, and creating compelling business solution(s) that meet the client’s needs and achieves their desired business outcomes. The ISS will demonstrate a high degree of business acumen, technical knowledge, and communication skills as well as a proven track record of driving high valued business results as an independent consultant. This role will also work with the lead design SME to ensure proper scoping and technology requirements and will collaborate on customized solutions required by our customers.

Job Duties and Responsibilities

- Participate in industry related webinars, events and stay informed on trends and challenges within the assigned industry.
- Understand and incorporate the Ricoh value proposition into everyday talk tracks with clients. Seen as the SME in presenting, promoting and solutioning within Ricoh’s services portfolio linking services and technology to solve customer’s business requirements.
- Deliver a concise, well written business case on the solution required for each account to include a financial executive summary.
- Accountable for self-development, staying current with new and developing industry trends.

Portfolio Aptitude

- Consult with the customer with a high degree of Industry/Domain/Technology expertise and knowledge in the areas of CCM,



Workplace, MS, IT services, BPO and the qualified services and IT services that will be required to support these offerings.
- Work independently or with other Design resources and engage technical presale resources or Implementation SMEs for more complex/specialized technology solutions.
- Perform the discovery and conceptual design necessary to implement a solution that will meet client needs.
- Work directly with the Centre of Excellence to collaborate on innovative ideas and solutions.

Ability to Research and Network

- Encourage and build positive relationships, and communicate effectively with all co-workers and outside vendors.
- Able to call on clients to develop new business level relationships to increase Ricoh’s revenue share in assigned accounts. Drive to meet or exceed assigned revenue and target metric objectives within assigned accounts.

Generate Long-Term Growth

- Generate new sales opportunities within assigned accounts working in a team-selling environment.
- Participate in frequent communication of activities and account status with assigned account team.
- Follow Ricoh’s Methodology Framework to ensure projects are accurately scoped and delivered in line with customer expectations.

Typical Requirements

Qualifications (Education, Experience, and Certifications)

- Four-year college degree preferred, or equivalent experience in a related field.
- Requires 5+ years demonstrated success acting as an SME within the Industry.
- Experience in supporting consultative solutions, selling to a variety of functional areas and lines of business within large complex accounts (hunting and farming) directly and through partners.
- Experience working within a team selling environment,



ability to gain alignment and support from multiple cross‑functional areas.
- Excellent presentation skills, both written and verbal.
- Experienced in setting goals by defining and prioritizing specific, realistic objectives.
- Strong project management skills.
- Relevant industry and solution certifications.

Knowledge, Skills and Abilities

- Design, sell and articulate a strong business case for Ricoh’s services and solutions portfolio.
- Advanced technical understanding of the client work environment and how to apply the portfolio to address the client’s business objectives.
- Strong ability to lead solution development integrating with IT infrastructure; technical understanding of architectures, networks, and data center operational standards.
- Strong interpersonal, time management and organizational skills.
- Ability to successfully lead diverse teams developing Healthcare services and solutions.
- Strong leadership attributes, strategic thought leadership to include verbal and written communication skills in combination with the ability to present to C‑level customers.
- Analyze complex data from multiple sources and correlate to identify issues and propose solutions.
- Communicate effectively with senior level decision makers across all areas of the client’s business.
- Coordinate multiple resources across functional groups within Ricoh and vendor partners.
- Adaptable team player in changing roles.
- Goal‑oriented, motivated and committed to ongoing self‑development.
- Positive mindset and attitude.
- Manage conflict and solve problems in a fast‑paced, high‑stress workplace.

Working Conditions, Mental and Physical Demands

- Most work performed in a typical office environment or home office.
- Requires national and potentially international travel.

Benefits

- Medical, dental, life, and disability insurance coverage.
- Financial security contributions via Ricoh Canada’s Retirement plan with company matching.
- Tuition assistance.
- Paid vacation time and paid holidays annually.
- Other benefits to enhance health, wellness, and personal and professional development.

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📌 Industry Services Consultant, Healthcare (Mississauga)
🏢 Ricoh Colombia
📍 Mississauga