Shape the customer experience as the Operations Customer Solutions Lead at Purolator. This role emphasizes strategic project management and effective communication with clients across North America.

You will drive service improvement and relationship management by collaborating with both internal teams and external customers. Your insights will guide project scopes, objectives, and stakeholder alignment, all while ensuring operational excellence in customer service.

Key Responsibilities:
Develop and manage onboarding deployment plans
Analyze customer requirements and devise solutions
Identify facility and workforce needs
Lead project reviews and risk analysis
Interface with sales to generate client growth

Requirements:
Over 4 years of Operations experience is required
Proven track record in the logistics sector
Solid verbal and written communication skills
Expertise in project management
Advanced knowledge of Salesforce and MS Office

Drive success in customer engagement and support strategic initiatives within Purolator's North American Operations.
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📌 Operations Customer Solutions Lead At Purolator Vaughan
🏢 Purolator
📍 Vaughan