Job Description – Assistant Manager

Hours of Work – able to work a flexible schedule at a minimum of 37.5 hours a week. The Assistant Manager’s schedule will typically be evenings and weekends; they will work around the manager’s schedule.

POSITION OBJECTIVE

The primary objective of this role is to provide exceptional customer service to our customers, maintain a clean and organized store/work space. To support the Store Manager in store operations, ultimately being able to manage the daily store operations when the Store Manager is absent.

KEY RESPONSIBILITIES

The Assistant Manager will be required to carry out the following duties within the store.
Ensure all staff are following Company Policies & Procedures;
Delegate tasks to team members
Follow up to ensure the team has completed the required tasks for their shift.
Daily paperwork;
Execution and team follow-up of promotions;
Ordering;
Inventory Control;
Waste Control;
Finding other staff members to cover shifts in the event of sickness or other absence;
Assist Store Manager in growing sales;
Maintenance calls as approved by the Store Manager




Listen and respond to customer complaints (escalating complaint to Store Manager if necessary);
Training recent & existing employees;
Other duties are directed.

ORGANISATIONAL RELATIONSHIPS
Reports to Store Manager

INTERPERSONAL SKILLS
Ability to communicate effectively both orally and in writing
Ability to maintain composure under pressure

ACCOUNTABLITY
Ability to work independently and exercise initiative
Ability to follow directions and complete assigned tasks in a timely manner

Essential Skills
Good oral and written communication skills
Demonstrate ability to work within a team environment
Demonstrate ability to provide exceptional customer service
Demonstrate ability to work on till with minor or no cash outages
Demonstrate ability to complete daily and till paperwork
Demonstrate ability to delegate and lead one to ten people at a time

Job Type: Full time

Pay: $21.00-$22.00 per hour

Perks:
Casual dress
Extended health care
On-site parking
Paid time off

Experience:
Retail management: 2 years (required)

Work Location: In person

📌 Assistant Manager Bowen General Store Nanaimo
🏢 Gas n Go General Stores & Markets
📍 Nanaimo