'Arelli is dedicated to excellence in commercial cleaning services , fostering a cooperative setting where every team member contributes to our shared success. We value responsibility, teamwork, and building strong customer relationships.'
What You’ll Actually Do
Receiving customer service incoming calls and emails, creating cases, and following up with clients and crew members to resolving customer and cleaner concerns using our state of the art CRM system.
Assigning crews to different jobs based on performance of the crews.
Manage field operation staff calendar by proper route planning and informing affected parties. Must have complete knowledge of the Greater Toronto Area and travel time estimates.
Handle daily operational issues (crew no-shows, scheduling gaps, client concerns)
What Success Looks Like (First 90 Days)
Fewer issues escalated to senior management
Faster resolution of client and crew problems
Improved organization and follow-through
Explicit, professional communication across the board
Who This Role Is For
You’ll do well here if you:
Take ownership instead of waiting for instructions
Are highly detail-oriented and organized
Communicate clearly, directly, and professionally
Stay calm and effective under pressure
Can manage multiple issues at once without dropping the ball
Who This Role Is NOT For
You need constant supervision
You avoid difficult conversations
You prefer routine, predictable tasks only
You pass problems instead of solving them
Required Experience
Commercial cleaning or service-based business experience
Scheduling / dispatch / operations coordination
Customer service or client-facing roles
Small business experience (wearing multiple hats)
Why This Role Is Different
Performance matters more than titles
You’ll work directly with leadership
You’ll gain real operational experience quickly
Strong performers can grow into senior roles
Compensation
Competitive salary (based on experience)
Growth opportunities based on performance
Qualifications
Proven experience in a similar role.
Excellent communication and organizational skills.
Experience dealing with people, scheduling, and office administration.
Ability to manage multiple priorities effectively.
Leadership skills with a focus on team development.
Pay: $36,000.00-$65,000.00 per year
Work Location: Remote
📌 Customer Service Operations Coordinator Greater Toronto Area
🏢 Arelli Commercial Cleaning
📍 Greater Toronto Area
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