Job Summary

We are seeking a professional and experienced Automotive Service Advisor – Centre Manager to lead our service department. The ideal candidate will serve as the primary point of contact for customers, coordinate vehicle repairs, and ensure exceptional customer service. This role combines technical knowledge with solid leadership and sales skills to drive service department success and customer satisfaction.

Responsibilities
Greet customers promptly and professionally, understanding their vehicle needs and concerns
Schedule service appointments and manage workflow to optimize efficiency
Provide accurate estimates for repairs and services, explaining technical issues in understandable terms
Upsell additional services or repairs that advantage the customer while meeting dealership goals
Handle cash transactions accurately and maintain proper financial records
Coordinate with technicians to ensure timely completion of repairs and services
Maintain detailed documentation of service orders, customer interactions, and vehicle history
Manage the service department team, providing guidance,



training, and performance feedback
Ensure compliance with safety standards and dealership policies at all times

Skills
Dealership experience is highly preferred, with a solid understanding of automotive operations
Mechanic experience or mechanical knowledge to effectively communicate with technicians and understand repair processes
Solid customer service skills to build trust and foster long-term relationships with clients
Proven sales ability, including upselling services to meet dealership targets
Experience in automotive repair environments, with familiarity in diagnosing common issues
Cash handling expertise ensuring accuracy in financial transactions
Excellent communication skills to clearly explain technical information to customers of varying backgrounds
Leadership qualities to manage a team effectively and motivate staff toward achieving departmental goals

Pay: $25.00-$45.00 per hour

Work Location: In person

📌 Automotive Service Advisor Centre Manager Kanata (Canada)
🏢 Mister Transmission
📍 Canada