Reporting to the Store Manager, the Sales Associate is responsible for providing friendly and courteous service to customers, donors and volunteers. This position works in a fast-paced setting that involves driving sales through engagement of customers, suggestive selling, and sharing product knowledge.

We are currently looking for a Sales Associate to join our Richmond location on part time basis.

Duties and Responsibilities:
Foster a positive workplace and team environment through open communication
Ensure high levels of customer satisfaction through excellent sales service
Assess customers’ needs and provide assistance and information on products1
Welcome customers to the store and answer their queries
Sort, tag, hang merchandise, arrange, restock sales floor
Resolve customer complaints to ensure maximum client satisfaction
Process sales transactions at point of sale (POS) accurately & efficiently
Receive, sort, & recycle donated goods
Lift & move all sizes of furniture throughout each shift - 50 lbs individually or 100 lbs as a member of a team
Promote upcoming sale promotions, events and other WINS initiatives
Follow and achieve department’s sales goals on a monthly,



quarterly and yearly basis
Actively seek out customers in store and “Go the extra mile” to drive sales
Remain knowledgeable about WINS community impact and the programs offered
General housekeeping and tidiness of store & rotate inventory on regular basis
Other duties as assigned

Requirements:

Education
Grade 12 Diploma and/or equivalent combination of education and experience

Experience
Previous experience in a retail, customer service setting is an asset

Personal/ Professional Attributes:
A friendly and energetic personality with customer service focus
Robust communication and interpersonal skills
Ability to problem solve, multi-task and prioritize daily work
Ability to perform under pressure and address complaints in a timely manner
Ability to stand for long periods of time throughout each shift
Availability to work adaptable shifts with weekend availability
Ability to physically lift 50 lbs individually or 100 lbs as a member of a team
Eligible to work in Canada
CSA approved steel-toe boots

📌 Sales Associate Richmond Part Time Calgary
🏢 Women in Need Society
📍 Calgary