Job Overview
We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients.

Responsibilities
Oversee the processing of clients' orders in the WMS by managing and maintaining inbound/outbound orders and/or inventory.
Perform scheduled processes such as inventory, quarantine reports/inquiries.
Review and prepare shipping requirements, such as shipping labels, delivery appointments, packaging requirements.
Resolve product or service problems by clarifying the customer's complaint: determine the cause of the problem, select and explain the best solution to solve the problem, expedite the correction or adjustment, follow up to ensure resolution.
Serve as a point of contact for specific clients.




Work closely with the Dispatch team to ensure accurate execution of loads.
Arrange carriers for Clients' collect order.
Schedule inbound/outbound appointments with carriers, clients and warehouse.

Requirements
Minimum 3 years working experience in a similar role. Salary subject to previous experience.
Working knowledge of warehousing / 3PL and transportation industries is an asset.
Proficiency in English. Chinese is considered an asset.
Knowledge of Office 365 suite and ERP/WMS Software.

Job Type: Full time

Pay: $18.00-$22.00 per hour

Work Location: In person

📌 Customer Service Representative Csr Mississauga
🏢 Imperial Cold Storage & Distribution Centre
📍 Mississauga