Job description:

About Us
Stakora Jewelry is a growing Montreal-based online fine jewelry brand. We specialize in personalized pieces that help our customers express their culture, identity, relationships, and what matters most to them. Every piece is designed and handcrafted in-house, and our customers value the quality, uniqueness, and meaning behind our work.

About the Role
We’re looking for part-time Customer Service Specialist: someone experienced, proactive, and ready to make an impact on the customer experience. This role has plenty of room to grow into expanded responsibilities as our company continues to grow.

What You’ll Do
Manage customer service inquiries (email, chat & phone line) with empathy, speed, and clear communication
Spot patterns in customer questions and work with other team members to improve products and website experience
Create macros & templates to improve efficiency
Recommend products to customers based on their needs

You’re a Great Fit If You
Have 1+ year of customer support experience, ideally in e-commerce or retail
Are hands-on, self-directed, and can prioritize your own workload effectively
Write with warmth and clarity,



adapting your tone to match our brand voice
Stay calm under pressure and lead with empathy
Have experience with tools like Gorgias, Zendesk, Shopify - or quick to learn
See every customer interaction as a chance to strengthen the brand
Communicate clearly in English (French is a plus but not required)
Can multitask and thrive in a fast-paced startup environment
Enjoy collaborating with a team

Why Join Stakora?
A meaningful role in a growing, founder-led fine jewelry brand
Market-market-competitive salary with opportunities for growth
Direct impact on clients' most cherished moments, crafting jewelry for weddings, baptisms, memorials, and more
High trust and autonomy in your work
Yearly performance-based bonus
Paid lunch breaks
Window-filled office with a great view, surrounded by restaurants and coffee shops
Up-to-date, non-corporate team culture
Parking available
Up to 40% off our fine jewelry

Job Type: Part-time

Work Location: In person

Pay: $22.00-$26.00 per hour

Benefits:
Casual dress
Paid time off

Work Location: In person

📌 Customer Service Specialist Part Time Laval
🏢 Stakora Jewelry
📍 Laval