This position participates in Evening, Saturday, and Statutory Holiday schedule rotation.
Reporting To: Customer Care Manager
Location: Wallenstein
Overall Responsibility
This position is responsible for providing exceptional customer service by answering incoming customer calls, accurately entering orders into the system, and supporting all customer care programs. The role includes troubleshooting customer inquiries, assisting customers with account and order information, resolving issues in a timely and qualified manner, and other duties as assigned.
Qualifications
Strong organization skills and attention to detail
Strong communication skills
Solid team player
General Excel and Microsoft Access knowledge
Ability to learn various software programs
Able to problem solve and think critically
Self-motivated and positive attitude
Apply Now: Send your resume no later than August 7, 2026
We are committed to diversity and inclusion and thank all applicants in advance. Accommodations are available during all stages of the recruitment process
Pay: $25.50 per hour
Benefits:
Casual dress
Company events
Dental care
Employee assistance program
Extended health care
Life insurance
In office parking
Paid time off
RRSP match
Vision care
Ability to commute/relocate:
Wallenstein, ON: reliably commute or plan to relocate before starting work (required)