Job description:

Grand Touring Automobiles is seeking a highly organized and customer-focused Super Luxury Automotive BDC Administrator to support the daily operations of our centralized Business Development Center (BDC). This role is responsible for coordinating customer communications, scheduling service appointments, assisting with towing arrangements, maintaining accurate records, and supporting multiple Super Luxury dealership locations.

The ideal candidate is professional, detail-oriented, able to multitask in a fast-paced environment, and committed to delivering an exceptional customer experience.

Responsibilities
Answer inbound customer calls, emails, and online inquiries in a skilled and timely manner
Schedule and confirm service maintenance appointments for multiple dealership locations
Coordinate towing requests and communicate with tow providers and dealership staff
Follow up with customers regarding upcoming appointments, missed appointments, and service reminders
Maintain accurate customer records and appointment notes within dealership systems
Route calls and inquiries to the appropriate departments or dealership personnel
Monitor appointment availability and assist with workload balancing between locations




Support BDC representatives and dealership management with administrative tasks
Ensure all customer interactions are handled professionally and in accordance with dealership standards
Assist with reporting, data entry, and tracking of appointment metrics and customer follow-up activity
Work collaboratively with service advisors, managers, and dealership staff to ensure smooth operations

Qualifications
Previous automotive dealership, BDC, customer service, or administrative experience preferred
Software experience with dealership systems specifically CDK
Experience operating OEM portals
Robust communication and interpersonal skills
Excellent organizational and multitasking abilities
Ability to remain calm and professional in a fast-paced workplace
Strong computer skills and ability to learn dealership software systems
Attention to detail and accuracy in data entry and scheduling
Reliable, dependable, and team-oriented
Experience handling high call volumes is considered an asset

Advantages:
Company events
Dental care
Extended health care
Life insurance
On-site parking
Paid time off
RRSP match
Vision care

Work Location: In person

📌 Super Luxury Bdc Administrator Oakville
🏢 Grand Touring Automobiles
📍 Oakville