Apex Cycle Sports is a growing powersports dealership operating out of a brand-new, state-of-the-art facility just off Holiday Inn Drive in the Hespeler area of Cambridge. We believe in ensuring our customers have a fun and easy service experience through the dedicated efforts of our team members while enjoying some of that fun while we do it. Our brands include Honda, Yamaha, Indian Motorcycles, KTM, Ducati, and Polaris, as well as aftermarket brands too numerous to list.

Job description

The Service Advisor is the front-line position representing our Service Dept to our customers in all aspects: in person, on the phone, and via email. As such, employees who have been successful in this position are able to maintain a calm, authoritative presence while being sympathetic to customers’ situations and having the ability to make tough calls.

Responsibilities
Provide front-line customer service and sales for the Service Department
Greeting customers on the phone or in the Dealership
Providing repair recommendations
Explaining the nature of repairs
Advising customers how to look after their vehicles
Scheduling appointments




Ascertaining and ordering parts
Selling labour
Providing an extraordinary experience for all customers

Qualifications:
M licensed, experienced rider preferred; ATV & snowmobile experience is also an asset
CDK experience preferred
An aptitude for customer relations/service
Strong communication skills
Ability to sell required maintenance
Ability to work as the member of a team in a quick-paced setting

Salary

The salary listed is a combination of a base hourly rate and commission. This can be easily exceeded with further parts sales and, depending on experience level, higher base hourly rates will be offered.

Job Types: Permanent, Full-time

Pay: $45,728.00-$60,010.00 per year

Benefits:
Casual dress
Company events
Dental care
Disability insurance
Extended health care
Life insurance
In office parking
Paid time off
RRSP match
Store discount
Vision care

Education:
Secondary School (preferred)

Licence/Certification:
M license (preferred)

📌 Service Advisor Cambridge
🏢 Apex Cycle
📍 Cambridge