We are seeking a friendly, qualified, and customer-focused Front Desk Agent to join our team. The successful candidate will be responsible for providing exceptional guest service, handling reservations, processing check-ins and check-outs, and ensuring a positive guest experience.

Responsibilities
Welcome guests and provide outstanding customer service.
Perform guest check-ins and check-outs accurately.
Answer phone calls and respond to guest inquiries.
Manage reservations and update guest information.
Process payments and maintain accurate records.
Handle guest concerns and complaints professionally.
Coordinate with housekeeping and maintenance departments.
Maintain a clean and organized front desk area.
Assist with mini-mart sales and inventory as required.




Follow hotel policies, procedures, and safety standards.

Qualifications
Previous hotel or customer service experience is an asset.
Excellent communication and interpersonal skills.
Ability to multitask in a rapid-paced environment.
Ability to work flexible shifts, including evenings, weekends, and holidays.
Experience with hotel PMS systems is an asset.

What We Offer
Competitive wages
Employee discounts
Training and development opportunities

Job Type: Full time

Pay: From $18.50 per hour

Work Location: In person

📌 Front Desk Agent Kamloops
🏢 Best Western Premier Aberdeen
📍 Kamloops