Serve as a Bilingual Customer Service Representative at Moneris, offering top-tier technical support while enjoying a adaptable hybrid work setup. Work from the Toronto or Sackville office and support our merchants effectively.
Join the Customer Experience team to provide expert technical assistance to Moneris merchants, utilizing your bilingual capabilities in French and English. You'll be empowered by structured training and a focus on customer satisfaction, working closely with mentors to develop your skills and drive merchant retention.
Key Responsibilities:
Deliver technical troubleshoot support via phone
Address inbound service requests and resolve issues
Identify sales opportunities for cross-selling products
Accurately document customer engagements and results
Meet established performance metrics continuously
Requirements:
At least 1 year of customer service experience
Proficiency in both French and English
Knowledge of technical systems and IT functionalities
High attention to detail in a agile setting
Availability for rotating shifts, including nights and weekends
Leverage your bilingual communication and customer service skills to make a significant impact at Moneris.
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