Responsibilities: Perform intermediate-to-advanced hardware break-fix services on PCs, laptops, network printers, and servers, etc.

Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.

Handle software installation/support/upgrades Perform intermediate-to-advanced deskside support services installing and troubleshooting hardware, software, and network related issues Provide 2 nd level Help Desk support Perform basic LAN and internetworking related activities Handle bench repairs (depot service) & remedial maintenance Respond/update/close calls from National Dispatch/Call Management Center Communicate with customers to diagnose problem, establish E.T.A., and parts requirements Knowledge, Skills, and/or Abilities Required: Have 3 5 years of IMAC experience doing hardware roll-outs, refreshes,



and other deployment related activities Have 3 5 years of deskside support experience Have 3 5 years of break-fix experience Have solid internetworking and troubleshooting skills Have A+ certification & at least one certification from either Cisco or Microsoft May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP) Must be a self-starter and have the ability to manage multiple tasks Can act in a Team Lead capacity Exceptional customer service skills Valuable communication skills Ability to work independently or as part of a team Ability to complete tasks effectively with minimal supervision Must be available to work versatile work schedules Must have a minimum of a Diploma from a recognized IT program Interested individuals should apply for this position with their most recent resume and daytime contact information.

📌 Deskside Support Ottawa
🏢 PeopleToGo
📍 Ottawa