Is this role right for you? In this role you will: Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates Build strong customer relationships and deliver excellent customer service Acts as the Officer in Charge (OIC) for the branch as required, managing any emergencies, customer escalations, etc.

Contributing to the overall success of the branch by identifying opportunities to enhance the customer experience Act as a change management lead by assisting with the implementation of new policies and procedures Do you have the skills that will enable you to succeed in this role? Wed love to work with you if you have: Excellent leadership skills, able to coach and develop your team Strong customer service skills Previous experience managing a team of employees (including coaching, leading, and scheduling the team)



is a solid asset Excellent communication skills Availability to work a versatile schedule Previous banking experience is a strong asset Strong technical skills, able to promote and demonstrate the use of digital/self-service banking options Whats in it for you? The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. A rewarding career path with diverse opportunities for professional development An organization committed to making a difference in our communities for you and our customers.

You can expect to be recognized and rewarded for high-performance.

Youll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development. A competitive compensation and advantages package.

📌 Customer Experience Lead Balmoral & Hewitson, Thunder Bay, On 18 75 Hours/week
🏢 Scotiabank
📍 Thunder Bay