Elevate client experiences at Uni Uni as a Client Success Specialist, utilizing your bilingual Mandarin and English skills. Contribute to our growth in last-mile logistics through exceptional customer support and analysis.

In this pivotal role, you will be responsible for tracking delivery quality metrics and providing timely resolutions to customer inquiries. Engage cooperative partnerships with clients and internal teams while using data-driven insights for continuous service improvements.

Your solid communication skills will be key in managing client relationships across various time zones, especially during peak logistics periods.

Key Responsibilities:
Track last-mile delivery quality and metrics
Address customer inquiries and service tickets promptly




Handle exceptions and improve service processes
Foster relationships with cross-functional teams
Generate performance reports for clients

Requirements:
Proficient in Mandarin and English, both spoken and written
Background in logistics, especially e-commerce
Robust analytical skills with Excel proficiency
Excellent multitasking and time management abilities
Experience in stakeholder management is beneficial

Become the voice for clients and enhance their success at Uni Uni.
J-18808-Ljbffr

📌 Client Success Specialist With Bilingual Skills Vancouver
🏢 UniUni Logistics
📍 Vancouver