Elevate customer service strategies with 407 ETR as a Manager, Customer Operations in Woodbridge. Lead improvements that heighten customer experiences and optimize operations across various channels.

In this managerial role, you'll take charge of customer-focused operational strategies, playing a crucial part in coaching direct reports and spearheading process enhancements. Your leadership will ensure the team effectively meets key performance indicators (KPIs) while fostering employee engagement in a customer-centric workplace.

Key Responsibilities:
Develop customer experience strategies across multiple channels
Identify and implement process improvements to enhance service
Analyze customer feedback and operational metrics for insights




Lead team performance monitoring against KPIs and targets
Support change management initiatives and employee development

Requirements:
Bachelor’s degree in Business or related field
5+ years managerial experience in customer service settings
Proven leadership in customer experience and operational projects
Solid communication and stakeholder management skills
Ability to analyze data and recommend actionable improvements

Become a pivotal leader in enhancing customer operations at 407 ETR in Woodbridge.
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📌 Customer Operations Manager At 407 Etr Vaughan
🏢 407 ETR Concession
📍 Vaughan