Elevate customer loyalty at Restaurant Brands International as the Senior Manager of Engagement and CRM in Toronto. Your role will focus on transforming interactions with Tims Rewards through targeted strategies.

As a senior leader in engagement and CRM, you will drive lifecycle marketing efforts and devise strategic programs that enhance member relations. Collaborating with teams across analytics, creative, and Martech, you will translate loyalty insights into actionable CRM strategies that resonate with customers.

Key Responsibilities:
Define behavioral objectives for Tims Rewards
Oversee end-to-end CRM campaign execution
Collaborate on creative briefs with Marketing
Analyze and optimize campaign performance
Enhance CRM efficiency and best practices

Requirements:
6–10+ years in CRM or loyalty program management
Proven track record in executing comprehensive campaigns
Solid experience with member targeting and analytics
Exceptional collaboration and influencing skills
Proficient in leveraging data for strategic decisions

Drive impactful member experiences and operational excellence at RBI through creative CRM strategies.
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📌 Senior Engagement Manager At Restaurant Brands Toronto
🏢 Bilinguallink
📍 Toronto