Lead customer service excellence at Green Shield as a Bilingual Customer Service Supervisor. Oversee coaching and performance management for a energetic team while supporting a meaningful mission.

This pivotal role within the Contact Centre supports our afternoon shift, enhancing services for both unionized and non-unionized teams. As a leader with 3 to 5 years of experience, you'll use your skills in employee engagement, performance coaching, and operational oversight to drive significant transformation.

Your leadership will resonate throughout the organization, ensuring a culture of accountability and continuous improvement.

Key Responsibilities:
Lead a team of Customer Service Representatives effectively
Drive accountability and performance standards consistently




Conduct coaching sessions and performance reviews regularly
Maintain adaptable workforce planning and shift coverage
Partner with leadership to enhance customer experiences

Requirements:
Post-secondary education preferred
3–5+ years of leadership in customer service
Experience in unionized environments highly preferred
Robust understanding of employee relations best practices
Bilingual in French and English required

Utilize your leadership capabilities to inspire and develop a high-performing team at Green Shield.
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📌 Bilingual Supervisor At Greenshield Windsor (Canada)
🏢 Green Shield Canada (GSC)
📍 Canada