Job Title: Bilingual Clinical Coordinator Location: Ottawa, ONLocation 2: CanadaRemote: YesBusiness Unit: HealthDepartment: Pharma Patient Support Job Type: Full-time Position OverviewCalian Patient Support Programs is looking for a Full-time/Permanent Bilingual Clinical Coordinator. The Bilingual Clinical Coordinator provides exceptional support to patients, prescribers, and pharmacies in a patient support program. Summary of Position: The Clinical Coordinator (CC) assists patients with a specific medication prescribed by their physician. They assist the patients by organizing and scheduling services offered by the patient support program.Responsibilities- Perform an in-depth review of multiple data files from External Service Providers for select Patient Support Programs (PSP).- Identify possible Adverse events within data files.- Prepare an Adverse Event Report corresponding to every identified Adverse Event.- Review quality of report with outstanding attention to detail and submit the AE reports to local Patient Safety department.- Reconcile case number provided by Patient Safety Department.- Track all AE reports with corresponding case number for quarterly AE reconciliation by PSP.- Continuously ensure compliance with Novartis Global and local procedures, national and international regulations,



standards and guidelines for all pharmacovigilance of Novartis products.- Support ongoing projects within PSP Team.- Fulfill other duties as required. Qualifications- College degree or equivalent.- Minimum of 1-2 years of call center experience.- Minimum 1 year of PSP or relevant experience.- Fully bilingual (English and French), both written and verbal.- Strong attention to detail and organizational skills.- Ability to manage multiple tasks with a sense of urgency.- Excellent interpersonal and communication skills.- Proficiency with MS Office and data entry systems.- Patient-focused mindset with a commitment to quality service and compliance.- Collaborative team player who also works independently.- Adaptable and open to continuous improvement.Additional Requirements- Must possess mobility to work in an office environment and use standard office equipment, including a computer (finite movements such as typing), telephoning and other office functions- Ability to lift and carry items weighing up to 30 pounds- Requires mental stamina to maintain attention to detail despite interruptions, and vision to read printed materials and a computer screen- Must be able to travel up to 10% of time, including weekend or overnight, and to work extended hours to support operations requirements.Compensation: - $50,000 - $53,000 per year.Working hours: - Monday to Friday between 9AM to 5PM EST or 9:30AM-5:30PM EST

📌 Bilingual Clinical Coordinator - $50,000 - $53,000 A Year (Montreal)
🏢 Calian Patient Support Programs
📍 Montreal