Shape the future of customer support at ABC Fitness as Vice President of Customer Strategy and AI Transformation. Your mission will focus on integrating AI to enhance service delivery and customer satisfaction.

As a pivotal leader within the organization, you will work closely with the SVP of Customer Support to craft a new operational foundation for customer engagement. Undertake enterprise-wide transformation efforts, ensuring that all team members embrace current ways of working and AI adoption.

Key Responsibilities:



• Collaborate with leadership to envision future operational structures • Spearhead transformational initiatives that redefine customer support • Develop strategies for workforce and technology integration • Create detailed roadmaps with explicit accountability and success measures • Foster a culture prioritizing innovation, experimentation, and responsible AI use

Requirements: • 15+ years in senior executive roles leading transformations • Track record of successful AI-driven organizational change • Skills in organizational design and workforce strategy • Outstanding storytelling and strategic communication abilities • Experience partnering with cross-departmental teams for success

Lead the charge in advancing customer support at ABC Fitness through a commitment to AI and cutting-edge practices. #J-18808-Ljbffr

📌 Transformational Leader For Customer Strategy At Abc Fitness Toronto
🏢 ABC Financial
📍 Toronto