Elevate client experiences as a Client Support Engineer at PolyAI, where you’ll help enterprises improve their conversational agents. Your expertise with AI tools will be crucial in resolving ticket inquiries effectively.

PolyAI is seeking a hands-on Client Support Engineer to enhance our support team. This role involves managing support tickets, analyzing customer interactions, and translating feature requests. You'll collaborate with skilled services and customer success teams to ensure high client satisfaction and growth.

Key Responsibilities:
• Own the lifecycle of support tickets from initiation to resolution
• Evaluate feature requests for engineering or self-resolution
• Translate support needs into AI prompts within PolyAI Agent Studio




• Investigate live customer calls to identify issues efficiently
• Collaborate with teams to explore upsell prospects

Requirements:
• Experience as a Support Engineer or Analyst in client-facing roles
• Proficient in using ticketing systems like Zendesk or Jira
• Excellent verbal and written English communication
• Ability to navigate technical logs and tools
• Solid problem-solving and task prioritization skills

Use your customer support skills and technical expertise to empower clients’ conversational experiences at PolyAI.
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📌 Client Support Engineer At Polyai Manitoba
🏢 PolyAI
📍 Manitoba