Job Title: French Software Functional Tester - Contact Center Applications

Desired experience: 4 to 6 yrs

Full Time

Key Responsibilities

Perform functional, regression, and end-to-end testing for contact center applications (IVR, CTI, CRM integrations, chat, email, and voice).

Validate user interfaces, workflows, and customer journeys in French and English to ensure seamless bilingual experience.

Review requirements, create detailed test cases, and execute them across multiple platforms.

Identify, log, and track defects using standard defect management tools (e.g., JIRA, ALM, Azure DevOps).

Collaborate with business analysts, developers, and QA teams to ensure alignment with functional requirements.

Participate in UAT support with business users, especially for French-speaking markets.

Ensure compliance with accessibility, usability, and language localization standards.

Provide transparent and detailed testing documentation and test evidence.

Required Skills &





Qualifications

Fluent in French and English (written and spoken).

3+ years of experience in functional testing of enterprise or contact center applications.

Experience testing IVR, telephony, CRM, or customer service platforms is strongly preferred.

Solid knowledge of QA methodologies, test planning, and defect management.

Hands-on experience with tools such as JIRA, ALM, TestRail, or Azure DevOps.

Ability to work in a rapid-paced, agile environment with cross-functional teams.

Excellent problem-solving, communication, and documentation skills.

Nice to Have

Experience with automation frameworks (Selenium, Cyara, etc.).

Knowledge of banking or financial services domain (if applicable to your client/project).

Exposure to performance testing or voice application testing tools.
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