Drive exceptional guest service as the Assistant Guest Experience Manager at Mission Hill Family Estate in the Okanagan. Engage with guests, lead the team, and enhance the winery's reputation.

In this vital role, you'll ensure that every aspect of the guest experience meets Mission Hill's premium standards. With 5+ years in hospitality, you’ll manage daily operations, develop effective schedules, and oversee team performance. Your passion for service and ability to align operations with guest demands will be instrumental in achieving revenue targets.

Key Responsibilities:
• Lead service execution and guest recovery strategies
• Build and manage effective team schedules
• Oversee experience details and manage bookings




• Support cross-functional collaboration for guest events
• Aid in sales initiatives and operational reporting

Requirements:
• 5+ years in hospitality or winery operations
• Proven experience in leading and coaching teams
• Guest-first mindset with service excellence focus
• Confidence with CRM and reporting systems
• Must have or obtain Serving It Right certification

Deliver outstanding guest experiences and grow your career in a celebrated winery.
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📌 Assistant Manager For Guest Experiences British Columbia (Canada)
🏢 Mission Hill Family Estate
📍 Canada