Lead customer support and warranty functions as the Aftersales Supervisor for Demon Powersports. This role emphasizes service quality improvement and effective post-sale communication.
The Aftersales Supervisor oversees daily operations in the Unit Sales division. You will manage warranty coordination, service inquiries, and dealer communications while ensuring after-sales requests are resolved efficiently. Attention to detail and organization are crucial to maintain high standards in customer satisfaction and operational effectiveness.
Key Responsibilities:
• Supervise daily after-sales activities for unit sales
• Acknowledge and track all after-sales requests
• Monitor open cases until closure
• Process warranty claims accurately and timely
• Serve as a key contact for after-sales support
Requirements:
• Minimum 5 years in after-sales or warranty roles
• Supervisory experience preferred
• Knowledge of after-sales workflows
• Solid organizational and problem-solving skills
• Proficient in Microsoft Office and ERP systems
Enhance customer experience and dealer support as the Aftersales Supervisor at Demon Powersports.
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