Deliver exceptional bilingual client support as a Customer Service Specialist for RBC in Burlington, Canada. Utilize your English and French fluency to resolve inquiries and enhance client satisfaction.

As part of the Portfolio Administration Team, this full time role requires superior communication and problem-solving skills. You will be the first point of contact for RCAP clients, offering insight and resolution on policies and procedures. A strong knowledge of technology applications and organizational practices is vital to ensure a seamless client experience.

Key Responsibilities:
• Provide effective technical support for RCAP products/services
• Advise service partners on product navigation and solutions
• Resolve complex issues, escalating as necessary




• Document recurring problems for investigation and resolution
• Respond to client inquiries via phone and email promptly

Requirements:
• Robust knowledge of Ambit, MS Office, and ECM
• Fluency in both English and French
• Excellent communication and organization skills
• Detail-oriented with multitasking abilities
• Robust negotiation and interpersonal skills

Utilize your bilingual skills and client service expertise to make meaningful contributions at RBC in Burlington.
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📌 Bilingual Customer Service Specialist At Rbc Ontario (Canada)
🏢 RBC
📍 Canada