Become a Customer Service Lead at PetSmart to enhance pet parent experiences! This key role combines leadership with a focus on community and operational excellence.
In this Customer Service Lead role, you will deliver top-notch experiences for pet parents while supporting associate growth at PetSmart. Your responsibilities include overseeing store operations, cleanliness, and customer engagement initiatives. Flex your leadership skills as you drive performance and enhance community engagement within the store.
Key Responsibilities:
• Guide associate development through mentoring and training
• Manage store events and pet adoptions, ensuring excellence
• Enforce store cleanliness and safety protocols




• Facilitate point-of-sale transactions accurately
• Address customer inquiries and improve overall experience
Requirements:
• 2+ years in a customer service-oriented retail role
• Leadership skills preferred for associate guidance
• Ability to work versatile schedule, including weekends
• Robust written and verbal communication skills
• Organized with attention to detail under pressure
Strengthen your leadership skills while fostering community at PetSmart as a Customer Service Lead!
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📌 Customer Service Lead Role At Petsmart Ottawa (Canada)
🏢 PetSmart
📍 Canada