Join RBC as a Senior Business Systems Analyst to optimize contact center systems in Toronto. Bridge business and technical worlds while supporting the RBC Advisor network.

The position at RBC requires a seasoned analyst with extensive experience in requirements management and agile methodologies. You will work closely with product owners and cross-functional teams to ensure solutions align with business goals. This role emphasizes building solid relationships and risk management throughout the project lifecycle.

Key Responsibilities:
• Lead meticulous requirements planning and elicit processes
• Bridge gaps between business needs and IT specifications
• Partner with Agile teams to prioritize and refine backlogs




• Cultivate extensive knowledge of technical systems
• Review quality standards and manage risk mitigation

Requirements:
• Minimum 5 years in Business Systems Analysis
• Bachelor’s degree in computer science essential
• Expertise in user stories and process modeling
• Effective communicator using Jira and Confluence
• Solid multi-priority management capabilities

Drive change and enhance capabilities in your role at RBC, fostering success in contact center systems.
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📌 Business Systems Analyst Role At Rbc Ontario
🏢 RBC
📍 Ontario