Become a Technical Support Success Manager with Trolley, focusing on enhancing customer experiences in a hybrid work workplace. Your technical acumen will support strategic accounts through consultative engagement.
As a Senior Technical Manager, you will utilize your product knowledge to help clients maximize Trolley’s platform. This position requires resolving sophisticated technical challenges while advising customers on best practices and workflows. You will also gather customer feedback to influence product improvements.
Key Responsibilities:
• Build robust customer relationships to drive platform usage
• Diagnose and resolve technical issues efficiently
• Provide personalized account management for diverse clients




• Analyze customer data to recommend best practices
• Advocate for customers to prioritize platform enhancements
Requirements:
• Experience in Customer Success or Technical Support roles
• Expertise in B2B software products and integrations
• Robust analytical skills for diagnosing technical issues
• Excellent communication across technical and non-technical audiences
• Ability to manage multiple priorities
Support Trolley's mission and enhance client relationships while solving complex challenges.
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📌 Technical Support Success Manager At Trolley Toronto
🏢 Trolley
📍 Toronto