Lead the Customer Support team at Norsat International Inc., focusing on troubleshooting and repairing satellite communication systems. Provide top-notch customer service and technical support through various channels.

As a Customer Support Engineer Team Lead, you will oversee a dedicated team while enhancing service quality and efficiency. Your role includes troubleshooting satellite communication equipment, handling support requests, and conducting training for both customers and sales teams. Collaborating with different departments, you will ensure that customers receive timely and effective solutions.

Key Responsibilities:
• Lead and manage customer support activities
• Supervise team scheduling and performance metrics




• Troubleshoot and evaluate returned products
• Train customers and staff on product usage
• Manage the ticketing system for support tracking

Requirements:
• Diploma or degree in Electronics or related field
• Minimum of 5 years in technical support
• 2+ years in a leadership role
• Solid problem-solving skills in RF and electronics
• Experience with support ticket systems

Help Norsat maintain its reputation for innovation and excellence in communication solutions.
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📌 Customer Service Engineer Lead At Norsat British Columbia
🏢 Norsat International
📍 British Columbia