Elevate your technical support career as an ATM Operations Support Analyst with a leading financial organization in Thornhill, ON. Engage with clients to resolve ATM, card, and payment processing issues within a hybrid work model.
The ATM Operations Support Analyst position lasts for 12 months and involves operational support in a quick-paced contact center environment. You will manage incident resolution, monitor ATM operations, and troubleshoot applications while collaborating closely with internal teams and Credit Unions. This role requires solid analytical and communication skills to provide exceptional client service.
Key Responsibilities:
• Monitor ATM operations and coordinate technician dispatches
• Respond promptly to client ATM and payment inquiries




• Process Hot Card requests and investigate issues
• Log and manage incident records effectively
• Troubleshoot applications and elevate complex problems
Requirements:
• 3+ years in client or technical support
• Experience with ATM and payment processing services
• Robust communication and troubleshooting skills
• Ability to manage competing priorities
• Knowledge of networking fundamentals
Ensure operational excellence in ATM support while delivering outstanding service to clients.
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📌 Atm Support Analyst Hybrid Role Vaughan (Canada)
🏢 Akkodis
📍 Canada